Terms of Service

1. Introduction and Scope

This policy provides a comprehensive explanation of the rules, terms, and user rights applicable when you browse, purchase furniture, or use related value-added services through our website, mobile applications, and other platforms. We always adhere to a “customer-first” principle and are committed to providing a high-quality, practical, and customer-friendly home shopping experience. We fully recognize the importance of your rights and strictly comply with this service policy to ensure protection throughout every stage of your shopping journey.

2. User Accounts and Website Responsibilities

User Accounts
When registering an account, you are required to provide accurate, complete, and lawful personal information, including but not limited to your name, contact details, and email address. This information is used for identity verification, personalized services, and ensuring smooth transaction processing.

You are responsible for maintaining the confidentiality of your account credentials and must not share your login details with others. Your account serves as your primary identity for all activities and transactions on our platform, and you are fully responsible for all actions conducted under your account.

If you detect any unauthorized access, suspicious activity, or abnormal transactions, you must contact us immediately. We will take prompt action to protect your account. However, we are not liable for losses caused by user negligence or failure to safeguard account information.

Website Responsibilities
We strive to ensure the continuous, secure, and stable operation of our website. However, due to technical issues, maintenance, or force majeure events, interruptions or errors may occur. In such cases, we will take reasonable steps to resolve the issue promptly but shall not be held liable for any direct or indirect losses resulting from such interruptions.

3. Product Information, Inventory, and Pricing

Product Details
We provide detailed product descriptions, images, and technical specifications. However, occasional errors may occur. If you identify any discrepancies, please notify us immediately for correction.

Real-Time Inventory
Inventory availability may change rapidly. If a product becomes unavailable after you place an order, we will contact you promptly to offer alternative solutions or issue a full refund.

Pricing and Adjustments
Product prices may change due to market conditions or promotional activities. The final price is the one confirmed at the time of order placement. We reserve the right to correct pricing errors before shipment.

4. Orders and Payment

Order Confirmation
After placing an order, you will receive an order confirmation email containing your order details. The order becomes valid only after it has been accepted by us.

Payment Methods
We offer secure payment methods, including credit and debit card payments. If you encounter any payment issues, please contact our customer service team for assistance.

5. Shipping and Delivery Information

Processing Time
1–3 business days

Shipping Area
United States only

Delivery Time
6–10 business days after shipment, depending on external logistics conditions.

Shipping Fees
Orders over $129.99: Free shipping
Orders under $129.99: $9.99 shipping fee

Taxes
All product prices include applicable duties and taxes. No additional customs charges will be required.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment
You may cancel your order at any time before it has been shipped at no additional cost. To cancel, please contact customer service via email and provide your order number along with the cancellation reason.

Once we confirm that the order has not been shipped, a refund will be processed within 1–5 business days and returned to your original payment method.

Cancellation After Shipment
Once an order has been shipped, it cannot be directly canceled. In this case, you may choose one of the following options:

Refusal of Delivery:
You may contact the shipping carrier to refuse the package. Once the returned item is received, we will process your refund within 1–5 business days to your original payment method.

Return After Delivery:
If the package has already been delivered, you may request a return. After verifying that the item is in acceptable condition, we will process your refund within 1–5 business days.

7. Return and Refund Policy

Return Eligibility
You may request a return or exchange within 30 days of receiving your order. Items must remain unused and in their original packaging, including all tags and proof of purchase.

Process
Please contact customer service via email and provide details of the item and reason for return or exchange. Our team will guide you through the next steps.

Processing Time
Refunds are typically processed within 1–5 business days after the returned package is received and verified. For exchanges, replacement items will be shipped promptly after approval.

For more details, please refer to our Return & Exchange Policy.

8. Privacy and Data Protection

We only collect necessary user data and protect it through encryption and strict access control measures. We do not disclose your information to third parties without your consent, except where required by law.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law

In the event of a dispute, we will first attempt to resolve the matter through friendly negotiation. If a resolution cannot be reached, the dispute shall be submitted to a court with appropriate jurisdiction.

10. Policy Updates

We reserve the right to modify this policy at any time. Any updates will be posted on our website. Continued use of our services constitutes acceptance of the updated terms.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages, including but not limited to data loss or loss of profits arising from the use or inability to use our services. Users assume responsibility for their use of the website.

12. Intellectual Property

All content on this website, including text, images, icons, designs, and layouts, is protected by intellectual property laws. No content may be copied, modified, distributed, or used for commercial purposes without prior written authorization.

13. Contact Information

Phone: +1 (254) 458-1011
Email: customer@cosylofta.com
Address: 2015 E Business 190 #153, Copperas Cove, TX 76522, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)