Privacy Policy

1. Scope of This Policy

This policy applies to all individuals who visit our website, use our applications, or purchase products from us. It covers information that we collect directly from you (for example, when you make a purchase, register an account, complete a survey, or contact customer service) as well as information collected through automated technologies such as cookies and similar tracking tools.

2. Information Collection and Use of Cookies

2.1 Information We Collect

We may collect personal information that you voluntarily provide, including your name, email address, phone number, shipping address, and payment information. We may also collect usage data related to your interaction with our website, such as pages visited, products viewed, and time spent on the site.

2.2 Use of Cookies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device when you visit a website.

Necessary Cookies
These cookies are required for the basic operation of our website, such as adding items to the shopping cart and completing purchases.

Analytics Cookies
These cookies help us understand how users interact with our website so that we can improve functionality, performance, and user experience.

Marketing Cookies
These cookies are used to deliver advertisements that are more relevant to your interests. You may disable these cookies through your browser settings; however, doing so may affect certain website features.

3. Use and Sharing of Information

3.1 How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill your orders
  • To provide updates, promotions, and marketing communications
  • To improve our website, products, and services
  • To respond to your inquiries and customer service requests
  • To detect and prevent fraud and illegal activities

3.2 Information Sharing

We do not sell or trade your personal information. We may share your information only in the following limited circumstances:

  • Logistics and shipping providers (such as courier and delivery companies)
  • Technology and marketing service providers who assist us in operating our business under strict confidentiality obligations
  • Legal authorities when required by applicable laws, regulations, or valid legal requests

4. Data Storage and Cookie Management

4.1 Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements. Once the retention period expires, data will be securely deleted or anonymized in accordance with applicable regulations.

4.2 Your Cookie Rights

You may block or delete cookies through your browser settings at any time. However, please note that disabling cookies may affect the functionality of our website. By continuing to use our website, you consent to the use of cookies as described in this policy.

5. Your Rights

Depending on applicable data protection laws, you may have the following rights:

Right of Access
You may request access to the personal data we hold about you.

Right to Rectification
You may request correction of inaccurate or incomplete information.

Right to Erasure
You may request deletion of your personal data where legally applicable.

Right to Object
You may object to the processing of your data for marketing or analytics purposes.

Right to Withdraw Consent
You may withdraw your consent to data processing at any time.

To exercise any of these rights, please contact us via email. We will respond within the time frame required by applicable law.

6. Legal Basis and Compliance

We process personal data based on the following legal grounds:

  • Your explicit consent
  • Performance of a contract or pre-contractual obligations
  • Compliance with legal obligations
  • Legitimate business interests, such as improving services and preventing fraud

We comply with applicable data protection laws, including relevant provisions of the General Data Protection Regulation (GDPR). We only collect necessary personal data and protect it using encryption and access control measures. We do not disclose your information to third parties without your consent, except where required by law.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us using the details below:

Phone: +1 (254) 458-1011
Email: customer@cosylofta.com
Address: 2015 E Business 190 #153, Copperas Cove, TX 76522, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)