Order Cancellation Policy

We understand that sometimes you may need to cancel an order. If you have any questions or require assistance regarding order cancellation, please feel free to contact us using the channels provided at the end of this policy.

This policy explains how order cancellations are handled, including eligibility, processing, and refund timelines.

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped, you may submit a cancellation request through any of our customer service channels.

In this case, the cancellation will be processed free of charge, and you will receive a 100% refund of the amount you have paid.

Once the cancellation request is approved, the order will be stopped immediately from further processing or fulfillment.

2. Cancellation of Shipped Orders

If your order has already been shipped, it cannot be cancelled.

However, you may still be eligible to initiate a return request after the package has been delivered. To proceed, you should follow the return instructions included with your package or contact our customer service team for assistance.

All returns are subject to our return policy and inspection upon receipt of the returned items.

3. Refund Process

Processing Time
Once your cancellation request has been received and approved, the refund will be processed within 1–5 business days. Processing times may vary depending on your payment provider or financial institution.

Refund Method
All refunds will be issued to the original payment method used at the time of purchase. We are unable to issue refunds to alternative accounts or payment methods.

Please note that while we process refunds promptly, the time it takes for the refunded amount to appear in your account may vary depending on your bank or credit card provider.

4. Contact and Assistance

If you have any questions or need help with cancelling an order, you may contact us at any time using the details below:

Phone: +1 (254) 458-1011
Email: customer@cosylofta.com
Address: 2015 E Business 190 #153, Copperas Cove, TX 76522, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)